SHIPPING & RETURNS
Domestic Shipping Policy
SHIPMENT PROCESSING TIME
Each custom order takes a unique amount of time to process for many factors, including but not limited to:
The nature of time it takes to turn fresh flowers into pressed and dried florals
The type and quantity of product ordered
Customer response time if questions or details are requested on the order
Seasonality; during peak wedding season lead times may be extended due to an influx of orders
The time to fulfill the order does not begin until the flowers are received by the Texas Pressed Flowers team. Typically after the flowers are received orders are fulfilled within 3-4 months - which is all dependent on the factors listed above.
All orders are processed by the FIFO method (first in, first out) according to the date in which the fresh flowers were received.
As soon as the fresh flowers arrive to Texas Pressed Flowers, the flowers immediately begin in the preservation process in the condition in which they were received.
Texas Pressed Flowers does not operate on weekends or holidays, therefore orders fresh flowers will not be able to be received, and completed orders will not be processed to be fulfilled on these days.
Should Texas Pressed Flowers be experiencing an unusually high volume of orders, we will communicate to our clients that the lead time may be extended via email.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
*Delays may be experienced over holidays, inclement weather, or other unforeseen circumstances. Once the package has been shipped, the control over the timing of delivery is the responsibility of UPS.
SHIPMENT TO P.O. BOXES
At this time, Texas Pressed Flowers does not ship to P.O. boxes.
SHIPMENT CONFIRMATION AND ORDER TRACKING
After the order has been fulfilled and shipped, an automated email with tracking information will be sent to the email address provided at checkout.
CUSTOMS, DUTIES, AND TAXES
Texas Pressed Flowers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Texas Pressed Flowers is not liable for any products damaged or lost during shipping, however, Texas Pressed Flowers will work with you to fix any product that arrives damaged to the best of their ability. If an order was received damaged, please contact Texas Pressed Flowers within 1 week of receiving the package via the contact form or email on the website to discuss fixing the damaged goods. Please save all packaging material and damaged goods.
INTERNATIONAL SHIPPING POLICY
Texas Pressed Flowers does not currently offer international shipping, as they only accept orders from the United States.
Returns/Refunds are not accepted as each product requires custom, handmade work.
Please inspect your order upon reception and contact us immediately if the frame is defective or damaged so that we can evaluate the issue and make it right.
If you have an issue with the order, you can contact Texas Pressed Flowers through the Contact page.
Returns on gift cards are not accepted.
For more information, you can contact us through our Contact page